In accordance with the provisions of Article L 121-20 of the Consumer Code:
The buyer has a period of 14 days, from receipt of the products, to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs.
Items will be refunded if and only if they are returned in the same condition and in their original packaging. You should put the black box in the plastic bag even if it is damaged after opening your order and then tape it. What matters to us is the condition of the black box and the item in question.
- Returns are made via Colissimo at your expense. You can check the current Colissimo rates at the post office or online. Fees vary depending on the weight of the package.
- The company is not responsible for loss or damage to returned packages.
- Return address: 47 rue marcel bonnet 94230 CACHAN